Shipping policy

Shipping Policy

Thank you for shopping with Verayl! Because our products are uniquely made-to-order, our shipping process looks a little different than traditional retailers. Please review our shipping times and policies below.

Order Processing & Production Time

Every item at Verayl is printed and crafted specifically for you once you place an order.

Production Time: Please allow 3 to 7 business days for your items to be manufactured and quality-checked before they are shipped out.
You will receive a notification with tracking information as soon as your order leaves our facility.

Estimated Shipping Times

Once your order has been produced and handed over to our carrier partners (such as USPS, FedEx, or DHL), transit times will vary based on your location and the shipping method selected at checkout.

Standard US Shipping: 5–10 business days
Express US Shipping: 5–7 business days
Standard International: 10–15 business days
Economy International: 25–30 business days

Please note: Shipping times are estimates, not guarantees. Unavoidable delays due to weather, local holidays, or carrier disruptions may occasionally occur.

Shipping Rates

Shipping costs are calculated automatically at checkout. Your total shipping fee is based on the weight of your package, the delivery destination, and the shipping method you select.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow up to 48 hours for the tracking information to update in the carrier's system.

Incorrect Shipping Addresses

Please double-check your shipping address and contact phone number at checkout.

If you realize you made a mistake, contact us immediately.
Once an order has shipped, we cannot change the delivery address. * Verayl is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an invalid address, reshipment fees will apply.

Customs, Duties, and Taxes

For orders delivered within the United States, we cover all customs duties and import-related fees. For international shipments, your package may be subject to local customs duties, taxes, or fees upon delivery. These charges are determined by your local government and are the responsibility of the recipient.

Lost, Stolen, or Damaged Packages

Damaged Items: If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged product and packaging so we can arrange a replacement.
Lost in Transit: If your tracking has not updated for an extended period and appears lost in transit, please reach out to us so we can investigate and arrange a reshipment if necessary.
Marked as Delivered: If your tracking shows the package was delivered but you cannot find it, please check with your neighbors or local post office. We are not responsible for packages that are stolen after being marked as successfully delivered.