Refund policy

Return and Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

How to Start a Return

To start a return, please contact us at marketing@verayl.com.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

 

Restocking Fee & Discretionary Returns

Please note that discretionary returns are subject to a 20% restocking fee, calculated from the item's total price. This fee helps cover the costs of processing and handling. Common examples of a discretionary return include:

  • Changed Your Mind: You decided you simply no longer want the item after purchasing it.

  • Wrong Size or Fit: The garment doesn't fit the way you preferred, or you accidentally ordered the incorrect size.

  • Color or Style Preference: The color, fabric, or style doesn't suit your personal taste once you see it in person.

  • No Longer Needed: The event you purchased the clothing for was canceled, or you have no use for the item anymore.

  • Accidental Order: You ordered the item or multiple quantities of the same item by mistake.

  • Found a Better Price: You found the same or a similar item elsewhere for a lower cost.

  • Incompatible with Wardrobe: The item doesn't match other pieces in your closet as you originally intended.

Damages and Issues

The 20% restocking fee does not apply to damaged or defective items. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Perishable goods or hazardous materials

Please note: We cannot accept returns on final sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus the 20% restocking fee, if applicable). Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@verayl.com.